HOME PAGE RIBA FARRE

(+34)902.137.437 |info@ribafarre.com


CUSTOMER SATISFACTION QUESTIONNAIRE

As part of RIBA FARRE´S commitment to improve the quality of the products and services we provide to our customers and to ensure customer satisfaction, we would very much appreciate your help if you could complete this form.
For the following questions, please mark with an “X” the answer corresponding to how you rate our company’s performance.
Thank you.

¿How do you rate .....?
 

1.      Our Product

Very Good

Good

Neutral

Bad

Very Bad

1.1     Quality of product

 

 

 

 

 

1.2     Weight achievement

 

 

 

 

 

1.3     On-time delivery

 

 

 

 

 

1.4     Packing conditions

 

 

 

 

 

1.5     Lead and response times

 

 

 

 

 

1.6     Product availability

 

 

 

 

 

1.7     Completeness of product range

 

 

 

 

 

1.8     Overall evaluation of our product

 

 

 

 

 

2.      Our Prices

Very Good

Good

Neutral

Bad

Very Bad

2.1     Pricing

 

 

 

 

 

2.2     Price / quality ratio

 

 

 

 

 

2.3     Price negotiation policies

 

 

 

 

 

2.4     Payment terms

 

 

 

 

 

2.5     Overall evaluation of our prices

 

 

 

 

 


3.      Our Service

Very Good

Good

Neutral

Bad

Very Bad

3.1     Easy to contact and always available

 

 

 

 

 

3.2     Courtesy of Riba Farré Staff

 

 

 

 

 

3.3     Quality of documentation

 

 

 

 

 

3.4     Resolving claims and problems

 

 

 

 

 

3.5     Transport and delivery service

 

 

 

 

 

3.6     Billing accuracy

 

 

 

 

 

3.7     Professionalism of Riba Farré staff

 

 

 

 

 

3.8     Quick offer response

 

 

 

 

 

3.9     Understanding your special requirements

 

 

 

 

 

3.10  All the commercial agreement points correctly shown in the contract

 

 

 

 

 

3.11  Overall evaluation of our service

 

 

 

 

 

How do you rate your agreement with the following sentences ...?

4.      Our Company (CRF)

Completely Agree

Agree

Neutral

Disagree

Completely  Disagree

4.1     Riba Farré is a reliable partner

 

 

 

 

 

4.2     Riba Farré satisfies all my needs and requirements

 

 

 

 

 

4.3     I am confident that Riba Farré would give a satisfactory response in the event of an emergency

 

 

 

 

 

4.4     Riba Farré maximizes our product value

 

 

 

 

 

4.5     We will continue to purchase Riba Farre´s products 

 

 

 

 

 

4.6     I have never had any complaints with Riba Farré

 

 

 

 

 

4.7     Riba Farré is an excellent company overall

 

 

 

 

 


5.      Our company vs our competitors

Much Better

Better

Neutral

Worse

Much Worse

5.1     Quality of products

 

 

 

 

 

5.2     Prices

 

 

 

 

 

5.3     Reliability and flexibility

 

 

 

 

 

5.4     Contract achievement

 

 

 

 

 

5.5     Professionalism and courtesy of Riba Farré Staff

 

 

 

 

 

5.6     Ability to understand your requirements

 

 

 

 

 

5.7     Overall evaluation of Riba Farré

 

 

 

 

 

6.      Please write down anything you believe we can work on to improve. Optional Data


7.      Any further comments or suggestions ? Optional Data

Name :
Company :
Job function :
Date :
   

 

 

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c/Botánica,37-39 - 08908 Hospitalet del Llobregat (BARCELONA - España) - Tel(34) 902.137.437 - (34) 932 643 630 - Fax(34)93.336.30.27
Delegación Latinoamérica : Carrera 7 # 83-40 oficina # S 202 Bogotá, D.C. COLOMBIA Tel (571) 480 15 76 Fax (571) 257 13 96
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